IT Support Specialist 2

September 10

Apply Now

Receive Emails with Similar Jobs

MongoDB

WebsiteLinkedInAll Job Openings

A developer data platform for developers to do their best work. #LoveYourDevelopers

open source • databases • mongodb • software developer

1001 - 5000

Description

• Provide AV & Collaboration support for global offices and remote employees • Manage AV & Collaboration infrastructure including video conferencing services and collaboration tools • Design, implement, operate, and troubleshoot systems, services, and tools in physical and cloud-based environments • Assist IT Support with basic troubleshooting issues as needed

Requirements

• 4+ years of experience in an end-user support role, including experience providing technical assistance to Executives or other VIPs • Hands-on familiarity with MacOS & Windows troubleshooting and administration • Ability to remain composed and provide white glove service while working with the executives and senior leadership • Intermediate understanding of office network infrastructure • Intermediate project management skills and documentation support experience • A strong desire to grow technically • Experience with integrating multiple SaaS products • Experience with Slack administration and application support • A naturally strong diagnostic/troubleshooting process, with significant experience troubleshooting conference room and office AV technology • An understanding of home office video conferencing or streaming technologies • Experience with Crestron, Bi-amp Tesira, and Dante networking • Technical AV&C support for events, corporate meetings, and internal projects • The desire to “automate everything,” propose solutions, and learn the technical skills necessary to do so, when applicable • The ability to clearly communicate complex technical topics to a wide range of employees in both verbal and written form • Ability to document solutions and collaborate with the internal documentation team to increase self-service articles • A naturally calm and empathetic demeanor under pressure, combined with the ability to concurrently solve multiple issues in real-time • Familiarity with Zendesk and Jira ticketing systems • Ability to travel to US & Global offices, as needed • Experience with video or audio production for live events, preferred • Experience with Zoom\WebEx\Google Meet administration, and online collaboration tools such as Lucidsuite • Experience with Monday.com, Fellow, and Microsoft Teams administration is a plus

Benefits

• equity • participation in the employee stock purchase program • flexible paid time off • 20 weeks fully-paid gender-neutral parental leave • fertility and adoption assistance • 401(k) plan • mental health counseling • access to transgender-inclusive health insurance coverage • health benefits offerings