Customer Success & Growth
July 28
🏢 In-office - Manhattan
Description
• You are responsible for developing a positive and energizing customer experience and fostering a healthy working relationship with game developers. • You will be the bridge between our developer partners and product development. • You deeply understand the needs of developers and players and how to translate those needs into actionable insights that make our products and the experiences around our products better. • You are analytical and willing to get into the details of how our product is performing and how customer feedback fits into the broader product strategy. • You are ultimately responsible for customer adoption & revenue expansion of Neon’s suite of products. • You are passionate about games and deeply curious about how they work and the gaming industry as a whole.
Requirements
• B2B Enterprise Experience: Ability to strategically manage complex, high-value customer accounts, addressing unique business needs and driving large-scale adoption of enterprise-level solutions • Relevant Industry Experience: Deep understanding of gaming, ecommerce or payments and passion for, as well as strong point of view about, the intersection of these three industries • Communication & Relationship Building: Excellent communication and relationship-building skills, with ability to advocate for customers internally • Data-Oriented Approach: Proficient in data analytics to better evaluate customers’ needs and to assess overall performance of team • Technical Knowledge: Understanding of B2B white-label technical solutions, as well as the ability to quickly learn and understand new technologies; experience with payments and ecommerce solutions is a plus • Problem-Solving Skills: Ability to troubleshoot and resolve customer issues efficiently and effectively, and make sound decisions under pressure
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