Account Executive - Business Process Outsourcing

July 27

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NICE

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Make experiences flow.

Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions

5001 - 10000

Description

• The BPO Account Executive is the proactive point of contact targeting existing and new BPO accounts within North America • Responsible for achieving annual sales quota and personally negotiating BPO agreements. • Coordinate and lead all sales activities to achieve business goals. • Ensure the proposed sales and solutions capitalize on NICE CxOne's strengths and can be implemented successfully. • Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. • Develop and maintain high-level relations with ‘C’ levels. • Initiate, support, develop and monitor purchasing agreements between NICE CxOne and the customer. • Enable BPO to be experts on how to position NICE's portfolio suite to their customers

Requirements

• 7+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role. • 1+ years selling Conversational AI and or Digital Transformation solutions into enterprise accounts. • Possess understanding of the BPO market and its unique needs • Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations. • Collaborative approach to sales that includes working with multiple groups both internally and externally. • Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives. • Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.

Benefits

• Join an ever-growing, market disrupting, global company • Fast-paced, collaborative, and creative environment • Endless internal career opportunities across multiple roles, disciplines, domains, and locations