Technical Quality Program Manager
July 27
🏢 In-office - Manhattan
Description
• Manage critical user experiences and internal workflows focused on improving product quality, influencing the development of new features, and supporting end users at scale • Continuously improve Notion’s bug-reporting and feature request funnels, from user-facing intake to escalation, tagging, tracking, reporting, and followup • Make data-informed recommendations for how to collect and prioritize feature requests, scale internal escalation processes, and resolve bugs and other product quality issues • Collaborate with Product and Engineering teams to measure and drive CX’s bug management effectiveness and efficiency through tooling, process, and training improvements • Build and maintain documentation, trainings, and QA processes for customer support issues related to quality, reliability, performance, and qualitative product feedback • Develop a continuous feedback and reporting loop between CX teams and Engineering to ensure issues are prioritized and resolved to maintain a positive user experience • Be an advocate for our customers and a thought partner to CX and Product partners
Requirements
• 6-8 years experience in product operations, quality assurance, technical support, release management, customer experience, or related field • Demonstrated experience leading complex projects, designing new processes, and/or managing cross-functional programs • Experience working directly with engineers, product managers, or other technical roles • Demonstrated experience solving ambiguous problems and using data to build consensus • Previous responsibility tracking and analyzing key operational metrics to ensure KPIs/service goals are met
Benefits
• Highly competitive cash compensation • Equity • Benefits
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