A/B Testing is Dead. Make the leap from A/B to AI.

OfferFit’s Automated Experimentation Platform is the fastest, most scalable way to accelerate testing and learning. Automatically discover the right message, creative, incentive, channel, and timing for every customer to unlock the full value of your customer data.

OfferFit

Customer Success Manager

Manage customer success for OfferFit’s AI testing product.

• The Customer Success Manager is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product.
• You will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions.
• You’ll oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships.
• You will also contribute significantly to the OfferFit product development process, and act as the voice of our customers.
• You will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit’s value proposition.

Senior Customer Success Manager

Machine Learning Engineer

Lead AI-powered marketing solutions as Manager, ML Engagement Management.

• Own all phases of OfferFit use case delivery
• Run design sessions with customers to decide on and document use case requirements
• Champion delivery & project management excellence through development of process playbooks
• Proactively identify, escalate and mitigate potential project risks
• Build relationships with key stakeholders at OfferFit customers
• Communicate customer needs to OfferFit’s product & marketing teams
• Participate in determining OfferFit’s product strategy

Manager - Machine Learning Engagement Management

Support customer success to drive AI testing performance improvements.

• The Customer Success Manager is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product.
• In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions.
• You’ll oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships.
• You will also contribute significantly to the OfferFit product development process, and act as the voice of our customers.
• Finally, given the analytical nature of OfferFit’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit’s value proposition.

Research Scientist

Apply reinforcement learning to solve customer communication challenges for marketing optimization.

• Our team is growing! We’re looking for an RL researcher or practitioner who will apply reinforced learning to solve real-world customer communication challenges.
• In this role, you'll work closely with the CTO and Engineering team to improve sample efficiency, test credit assignment and attribution algorithms, investigate and improve our approach to action space featurization, reward shaping, combining RL with constrained optimization, and other interesting challenges.
• Currently, we use ensembles of contextual bandits to achieve high sample efficiency and coordination of decisions, and we’re constantly testing and implementing improvements.

Senior Machine Learning Applied Scientist - Reinforcement Learning

Sales

Lead a team of Account Executives to support sales growth through coaching and management.

• We're expanding our sales team rapidly and seeking a Regional Vice President to join us!
• In this role, you'll lead a team of Account Executives (Directors of Strategic Accounts), providing robust coaching and management support to facilitate our ongoing growth.
• Reporting directly to the VP of Sales, you'll play a pivotal role in our scaling efforts.

Regional VP of Sales

Solutions Engineer

Implement AI pipelines at scale for OfferFit's product with ML algorithms and customer analytics

• Collaborate with customer Analytics/BI teams and OfferFit colleagues on implementations (use case definition, data integration, pipeline and ML model configuration, etc.)
• Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components
• Work closely with the ML pipeline development team to improve self-learning (reinforcement learning) algorithms
• Participate in determining OfferFit’s product strategy and roadmap
• Oversee the continuous support OfferFit provides customers to ensure their success

Machine Learning Implementation Engineer

Account Executive

• Drive new and existing senior customer relationships for OfferFit
• Work closely with business development & marketing teams
• Lead discussions with potential customers
• Determine high-impact applications of AI-solution
• Participate in OfferFit POV motion to ensure successful progress
• Build relationships with senior leaders at customer companies
• Communicate customer needs to product & marketing teams

OfferFit Jobs in New York City

OfferFit

Senior Customer Success Manager

OfferFit

Manager - Machine Learning Engagement Management

OfferFit

Customer Success Manager

OfferFit

Senior Machine Learning Applied Scientist - Reinforcement Learning

OfferFit

Regional VP of Sales

OfferFit

Machine Learning Implementation Engineer

OfferFit

Account Executive - Director of Strategic Accounts

OfferFit