Senior Customer Success Manager

4 days ago

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OfferFit

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Make the leap from A/B to AI

marketing technology • artificial intelligence • self-learning AI • promotions • promotional offers

51 - 200

💰 $14M Series A on 2021-11

Description

• The Customer Success Manager is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product. • You will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. • You’ll oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships. • You will also contribute significantly to the OfferFit product development process, and act as the voice of our customers. • You will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit’s value proposition.

Requirements

• Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level • People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations • Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers • Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual • Structured and organized: you can structure a plan, align stakeholders, and see it through to execution • Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech • Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus. • 20% travel to customers are expected

Benefits

• Generous PTO (starting at 25 days PTO per year) • 100% remote work environment with flexible hours • Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress • Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings) • Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) • Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.) • [US Only] Competitive Employee benefits (major medical, vision, dental and LTD) and 401K matching program