Ecommerce Operations Manager - Supply Chain
August 2
🏡 Remote – New York
Description
• Integrator • Oversee the operations of the brand • Ensure company actions are in line with company goals and that each team is working together to drive company success • Maintain accountability within the management team to ensure working towards agreed annual and quarterly goals • Serve as a champion of organizational culture, influencing culture change to support enterprise growth. • Maintain effective working relationships with executives across the company to drive performance towards the group's strategic plans. • Serve as the executive sponsor for operational process management, driving alignment between departments, managers, and executive leadership. • Ensure all departments are able to perform their primary functions effectively. • Review that the company vision and goals are being achieved through operational objectives. • Liaise with internal teams on a daily basis to ensure the projects and processes are continuously being built. • Allow the department leaders to create their best selves and become the best in class in their field. • Prioritize multiple initiatives to achieve the highest outcome of company goals • Tactical • Fill in for any member of the team as needed during times of crisis • Replace any member of the team as needed to ensure company success • Seek new team members to further expand the team as needed • Work daily on improving systems, whether that's through templates, Asana improvements, up-skilling staff, automating redundant tasks, mind mapping processes, etc.
Requirements
• Proven experience as a Director of Operations or in a similar senior leadership role, preferably in the retail or ecommerce industry. • In-depth knowledge of ecommerce operations, logistics, supply chain management, and order fulfillment. • Extensive experience in managing and optimizing ecommerce operations. • Ability to prioritize initiatives within a commercial lens to achieve the best outcome for the targets. • Systems-oriented. Can zoom out and dissect a department into processes that can be repeated at scale. • Can focus on the big picture and build a department to achieve it. • Strong experience in Amazon FBA and/or e-commerce. • Solid understanding of financial metrics and necessary levers to pull to achieve goals. • Solid understanding of supply chain processes. Strong digital marketing experience. • Management experience working with a remote team across various time zones. • Ability to motivate, manage, and inspire our workforce. • Strong project management experience. • Proficient in Google Sheets and Excel. • Works well with others in a team environment while also able to work independently. • Ability to handle multiple projects and thrive in a very dynamic environment. • Strategic mindset, integrity, and drive. • Experience working and communicating with executive leadership and external partners. • Approaches life with the attitude that there are no problems, only solutions. • Excellent proficiency in English (both spoken and written). • Ability to plan and execute strategies independently that align with the organization’s goals and objectives. Proficiency in Asana, Slack, Excel, Google, Office, Loom.
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