Platinum Recruiting
Contingency Direct Hire Recruiting & Placement- No matter what your business needs are, Platinum Recruiting can provide quality personnel to work within your organizations$1. !$1
Direct Placement Services • Background/MVR checks • Staffing
51 - 200
Remote Customer Service Representative
August 8, 2023
🏡 Remote – New York
Platinum Recruiting
Contingency Direct Hire Recruiting & Placement- No matter what your business needs are, Platinum Recruiting can provide quality personnel to work within your organizations$1. !$1
Direct Placement Services • Background/MVR checks • Staffing
51 - 200
Description
• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements
• 1-2 years proven experience in supporting client success • Must be able to pickup equipment near Chattanooga, TN • Excellent written and verbal communication skills • Ability to address complaints and issues with effective solutions and a positive attitude • Passion for delighting customers with above and beyond service • Excellent time-management and prioritization skills • Familiarity with CRM system
Benefits
• Remote position • Competitive salary • Opportunity for growth and development
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