Operations Manager

September 5

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Primary Venture Partners

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Top founders start here. Alloy, Alma, Chief, Electric, K Health, Vestwell, & more. Forbes Midas List; Insider Seed 100.

Venture Capital • Startups • Entrepreneurship • Technology

11 - 50

Description

• Conduct NPS and CSAT surveys for founders and synthesize results to provide recommendations and ownership for how to drive continuous improvement • Own new portfolio company onboarding and refine the surrounding processes • Plan and facilitate events and programs (e.g. Founder dinners, CEO roundtable discussions, functional deep dive lunch and learns) • Own and maintain the founder resource library with playbooks, evergreen content, etc. • Manage the CEO listserv and broader founder communications • Track Impact activity in our CRM system and managing relevant reporting • Support firm-wide operations, including strategic planning and KPI process management as well as the management of our operating cadence, including recurring meetings • Manage special projects as they arise, with an eye to supporting our team of Partners and the Chief of Staff • Support the implementation of our HR strategy to continue to level up all aspects of the employee experience at Primary, including DEI, L&D (learning and development) and performance management • Track employee engagement and drive the implementation of employee engagement survey insights across the firm • Own the employee onboarding process end-to-end and support hiring efforts across the firm as needed • Enable internal communication and team events, including the content and logistics of our monthly all-hands meetings and quarterly offsites as well as other culture-building initiatives • Create, update and enforce HR policies, e.g. on employee safety and wellbeing initiatives • Maintain and own the internal Primary Wiki • Provide ad hoc support on LP/ Investor Relations initiatives as needed

Requirements

• 2-4 years of experience in operations, startups, management consulting or related fields • Detail-oriented and exceptionally organized, with strong project management chops and confidence handling complex work-streams simultaneously • Significant experience interfacing with senior leaders, managing up, and following through • Experience managing communities and planning events. • Self-starting, solutions-orientated and thrives in a fast-paced environment • Excellent verbal and written communication skills • Sound judgment, a high degree of professionalism, and the ability to maintain confidentiality

Benefits

• Offers Equity