Account Manager - East

August 20

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Quantum Metric

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The leader in Continuous Product Design.

Continuous Product Design • Product Analytics • Session Replay • Performance Metrics

501 - 1000

💰 $200M Series B on 2021-01

Description

• Strategic lead for customer engagement • Collaborate with Sales to identify and work on expansion opportunities • Manage and forecast customer renewal and expansion goals • Create customer account plans in collaboration with the rest of the customer success team to ensure value realization • Conduct regular QBRs with our client’s executive team to strategically align with their organizational goals • Regularly update internal systems to document customer health and status and create visibility across Quantum Metric • Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars • Educate customers on new use cases, features and integrations that create added value

Requirements

• Bachelor's degree in a related field of study • Strong project management skills, organizational skills and high attention to accuracy • Strong verbal, written and presentation skills • 5+ years of experience in managing enterprise customer relationships • As Travel Restrictions Lift: Ability to travel 30-40% of the time, approximately twice per month, for client and company commitments • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail • Proven track record of meeting and exceeding individual retention and expansion goals