Director, Customer Success
September 7
🏡 Remote – New York
Description
• Inspire and develop a team of Customer Success professionals, ensuring they achieve individual and team objectives. • Establish and maintain strong relationships with customers, demonstrating the value of our products and services. • Lead risk mitigation efforts, using data to inform decisions and conduct quarterly risk reviews. • Prioritize proactive engagement, driving customer retention and expansion through well-documented workflows and regular updates. • Work closely with other Customer Experience Directors and cross-functional teams to align on customer goals and deliver seamless service.
Requirements
• At least 7 years of experience in customer success or a related field, with at least 3 years in a leadership role. • Demonstrated success in leading and scaling a customer success team, including hiring, training, and developing team members. • Strong proficiency in using Salesforce for tracking customer interactions and creating actionable insights. • Proven ability to build and sustain customer relationships that drive retention and growth. • Experience in conducting structured risk reviews and translating findings into strategic actions.
Benefits
• 401k matching • medical, dental and vision healthcare coverage • unlimited PTO • paid holidays • volunteer time off • paid parental leave • etc.
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