rag & bone
Interested in joining one of the most dynamic fashion brands in the world$1. ?$1
501 - 1000
Customer Service Agent
August 28
🏢 In-office - Manhattan
rag & bone
Interested in joining one of the most dynamic fashion brands in the world$1. ?$1
501 - 1000
Description
• The role of the Customer Service Agent is to deliver a best-in-class customer experience for the rag & bone community. • You will be the first point of contact for all the rag & bone ecommerce customers as well as assist with queries from the retail community. • It is essential that you are acting as a brand ambassador to ensure outstanding service, shopping experience, and product expertise.
Requirements
• 1-2 years of multi-channel customer service experience, preferably in a DTC model • Strong written and verbal communication skills • Sales Driven with clientele experience • Exudes a proactive, customer first, approach • Capability to multi-task and operate multiple platforms simultaneously • Strong organization and follow-up skills are essential • Able to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers • Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays
Benefits
• Paid Time Off • Clothing Allowance • Generous Employee Discount • Paid Parental Leave • Membership to Calm and access to other wellness benefits • Medical, dental, vision and ancillary benefits • 401k
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