Group Manager, Product Operations

March 29

Apply Now

Receive Emails with Similar Jobs

Ramp

WebsiteLinkedInAll Job Openings

The #1 corporate card & finance automation platform designed to save you time & money. ramp.com/linkedin-rules

Corporate Cards • Business Cards • Spend Management • Finance Automation • Expense Management

501 - 1000

💰 $15M Series C on 2012-09

Description

• Ramp’s Product Operations team serves as the critical linkage connecting Ramp’s product building efforts to the customers and operating teams who use Ramp day to day to save time and money. • As a Group Product Operations Manager focused on our core Spend Management products, you will manage a small team and be responsible for delivering exemplary experiences to the large and growing set of businesses that manage their expenses on Ramp. • Our Spend Management team is the core experience of Ramp, owning the admin controls, key workflows, employee experience, and net new innovations into the platform. • You will leverage data to identify opportunities for our users, build out automation, and define and track metrics that help evaluate customer experience success. • You'll work both upstream with product managers, engineers, and data scientists to represent the voice of the customer and shape product decisions, as well as downstream with customer facing teams and key operational partners and vendors to ensure Ramp is equipped to scale rapidly. • You will coach, empower and develop talented members of our product operations team and build a curious, empathetic and driven team culture. • This role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week

Requirements

• Minimum 6 years experience in Product Management, Product Operations, Management Consulting, and/or Strategy & Ops roles, with at least 2 years in fast growth startup environments • Minimum 3 years experience managing individuals in product adjacent / strategy roles • Exposure to product environments that include real-world operations such as 24/7 customer support, global supply chains, or highly integrated third party operating partners • Adept at designing and executing quantitative and qualitative research and analysis which leads to actionable insights and product roadmap updates • Strong cross functional background partnering with support, sales, product, engineering, design and operations teams, and not afraid to present a compelling case for change to senior leadership • Deep experience hiring, coaching, growing and developing talent • Ability to execute in ambiguous, undefined spaces • Strong curiosity, and the investigative and critical thinking skills needed to get to the root cause of your questions

Benefits

• 100% medical, dental & vision insurance coverage for you •