RapNet, a Rapaport Group Company, is the world's largest and most trusted professional online diamond trading network, delivering the best available diamonds, prices, people & market intelligence for buyers, dealers and diamond manufacturers worldwide. RapNet is the go-to destination for anyone who’s serious about their diamond business.

For any inquiries email us at info@rapnet.com or call +1-702-893-9400

RapNet

Account Manager

Manage auctions' event planning, buyer relations, and client onboarding for auction successes.

• Responsible for handling the physical event planning of the auctions and all duties and day-to-day work related to the buyer side of the auction business
• Manage existing buyer accounts - including but not limited to scheduling auction viewing appointments, following up on bid submissions, collecting payment for auction winnings, dealing with any inquiries, request, or issues
• Consistently call all Melee and Single Stone buyers before each monthly auction and schedule viewing appointments
• Update all comments and account updates in CRM following each call
• Follow up with all clients who could not be reached to ensure all available viewing appointments are solidly booked
• Conduct market research to generate new leads and call prospects to onboard them as auction buyers and schedule them for viewing appointments.
• Coordinate with international teams on scheduling clients, registering and onboarding new clients, collecting payment from winning buyers, and assisting with any client intervention
• Prepare auction files and distribute to international teams
• Manage and organize all auction viewing rooms to ensure they are properly set up at all times and monitor inventory of all auction tools and equipment
• Assist in managing small team of auction interns – including scheduling, managing hours, and training
• Prepare and ship winning merchandise to both local and international clients after each auction
• Carefully arrange all international shipments according to all requirements for international customs.
• Act as liaison between clients and internal departments
• Assist with auction closing procedures
• Manage invoices and purchases
• Register new companies and set up accounts in the CRM system
• Review and process compliance forms for new accounts
• Prepare, analyze, and summarize auction reports
• Perform administrative duties and responsibilities
• Rotate covering reception desk when needed
• Ad hoc office tasks and duties
• Provide additional support for Processing Team during auction preparation
• Assist Supply Team with internal processes (Cash Advances, creation of purchases and seller invoices, tracking and managing outstanding charges)
• Manage upcoming auction dates on website
• Assist with coordinating and creating basic marketing files to promote upcoming auctions; manage Ad Management Platforms (Google Ad Manager, Constant Contact, HubSpot)

Administrative Assistant

Support the Jewelry Team to manage client accounts and assist in jewelry events.

• Collaborate with the Jewelry Team to support jewelry events and meet all client requirements and needs
• Maintain and update all client account details in company's CRM and database systems
• Support team with jewelry intake processes by recording all item details, tagging, and scanning jewelry for inventory
• Serve as a runner to collect and deliver jewelry and merchandise from clients within the diamond district
• Assist in documenting offers on client merchandise involved in brokerage deals and ensure accurate tracking of these offers and subsequent transactions
• Maintain detailed records of all brokerage items handled, sold, or returned to sellers in the office
• Help manage and update compliance documentation for all clients to ensure adherence to company compliance regulations
• Assist in the preparation and updating of invoices and financial records
• Reach out to clients to confirm shipping preferences, prepare shipping memos and documentation, and coordinate domestic and international shipments
• Organize and prepare jewelry returns as per client requests, ensuring precise execution of return procedures
• Assist with client outreach for auctions, including phone and e-mail follow-ups
• Provide top-tier customer service, interacting with clients both in-person and over the phone
• Manage administrative tasks such as scanning, filing, photocopying, and organizing client documents and files
• Perform research and data entry tasks as required

*Administrative Assistant

Administration

Support operations in meeting clients and handling front office activities.

• Meeting and greeting all clients, visitors, and guests
• Interacting with clients and providing excellent customer service
• Handling all incoming calls and transferring to appropriate employee throughout NY and satellite offices
• Maintaining a neat, organized, and efficient reception area, kitchen, and office
• Managing bills and vendor payments in a timely and proactive manner
• Processing, organizing, and coordinating all auction payments with Auction team and Controller
• Screening, tracking, and recording all incoming packages and mail and distributing to appropriate employees
• Managing and ordering all office supplies and equipment
• Supporting team with updating customer compliance in back-office system
• Assisting with necessary data entry and scheduling
• Assisting with auction needs, as necessary
• Scanning, filing, photocopying, and organizing office files, documents, and bills
• Performing general office administrative duties and coordinating with building management on office maintenance issues and general office needs
• Interacting with employees in global offices and facilitating coordination and special needs of global employees

RapNet Jobs in New York City

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Account Manager

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*Office Administrator & Receptionist

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