*Administrative Assistant

August 26

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The largest & most trusted online diamond trading network for diamond and jewelry buyers, dealers, and manufacturers.

Diamond Trading • Diamond Pricing & Information • News and Analysis • B2B • online diamond exchange

51 - 200

Description

• Collaborate with the Jewelry Team to support jewelry events and meet all client requirements and needs • Maintain and update all client account details in company's CRM and database systems • Support team with jewelry intake processes by recording all item details, tagging, and scanning jewelry for inventory • Serve as a runner to collect and deliver jewelry and merchandise from clients within the diamond district • Assist in documenting offers on client merchandise involved in brokerage deals and ensure accurate tracking of these offers and subsequent transactions • Maintain detailed records of all brokerage items handled, sold, or returned to sellers in the office • Help manage and update compliance documentation for all clients to ensure adherence to company compliance regulations • Assist in the preparation and updating of invoices and financial records • Reach out to clients to confirm shipping preferences, prepare shipping memos and documentation, and coordinate domestic and international shipments • Organize and prepare jewelry returns as per client requests, ensuring precise execution of return procedures • Assist with client outreach for auctions, including phone and e-mail follow-ups • Provide top-tier customer service, interacting with clients both in-person and over the phone • Manage administrative tasks such as scanning, filing, photocopying, and organizing client documents and files • Perform research and data entry tasks as required

Requirements

• Strong written, verbal communication skills a must • Must have solid computer skills and be proficient in Microsoft Office • Strong attention to detail as well as solid organizational/time management skills • Independent, resourceful, organized, and a self-starter • Ability to multitask in a fast-paced environment • Must be capable, trustworthy, personable and have a positive attitude