Account Manager

August 28

Apply Now

Receive Emails with Similar Jobs

RapNet

WebsiteLinkedInAll Job Openings

The largest & most trusted online diamond trading network for diamond and jewelry buyers, dealers, and manufacturers.

Diamond Trading • Diamond Pricing & Information • News and Analysis • B2B • online diamond exchange

51 - 200

Description

• Responsible for handling the physical event planning of the auctions and all duties and day-to-day work related to the buyer side of the auction business • Manage existing buyer accounts - including but not limited to scheduling auction viewing appointments, following up on bid submissions, collecting payment for auction winnings, dealing with any inquiries, request, or issues • Consistently call all Melee and Single Stone buyers before each monthly auction and schedule viewing appointments • Update all comments and account updates in CRM following each call • Follow up with all clients who could not be reached to ensure all available viewing appointments are solidly booked • Conduct market research to generate new leads and call prospects to onboard them as auction buyers and schedule them for viewing appointments. • Coordinate with international teams on scheduling clients, registering and onboarding new clients, collecting payment from winning buyers, and assisting with any client intervention • Prepare auction files and distribute to international teams • Manage and organize all auction viewing rooms to ensure they are properly set up at all times and monitor inventory of all auction tools and equipment • Assist in managing small team of auction interns – including scheduling, managing hours, and training • Prepare and ship winning merchandise to both local and international clients after each auction • Carefully arrange all international shipments according to all requirements for international customs. • Act as liaison between clients and internal departments • Assist with auction closing procedures • Manage invoices and purchases • Register new companies and set up accounts in the CRM system • Review and process compliance forms for new accounts • Prepare, analyze, and summarize auction reports • Perform administrative duties and responsibilities • Rotate covering reception desk when needed • Ad hoc office tasks and duties • Provide additional support for Processing Team during auction preparation • Assist Supply Team with internal processes (Cash Advances, creation of purchases and seller invoices, tracking and managing outstanding charges) • Manage upcoming auction dates on website • Assist with coordinating and creating basic marketing files to promote upcoming auctions; manage Ad Management Platforms (Google Ad Manager, Constant Contact, HubSpot)

Requirements

• Must have solid computer skills and be proficient in Microsoft Office, with a strong proficiency in Excel (both simple and advanced functions such as Pivot Tables, V-Lookups, etc) • Salesforce experience a plus • Strong attention to detail as well as solid organizational/time management skills • Strong written and verbal communication skills a must • Interest in cultivating client relationships and event coordination • Independent, resourceful, organized, and a self-starter • Ability to multitask in a fast-paced environment • Ability to juggle multiple projects with overlapping timelines and meet their respective deadlines. • Must be capable, trustworthy, personable and have a positive attitude • Must be flexible to work extra hours and on weekends before and during some auctions • Occasional late nights and Sundays are needed for processing assistance before auctions • Late nights during Melee auctions and occasional Single Stone auctions are required to manage auction event and oversee clients and interns