Technical Account Manager

April 13

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Be different. Be re-markable.

Go-to-Market Strategy • Brand Management • re-Positioning • Customer Engagement

11 - 50

Description

• Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business. • Establish regular touchpoints to review customer usage, health, and expansion opportunities. • Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution. • Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives. • Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts. • Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams. • Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training. • Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources. • Contribute to the growth and development of the TAM team by participating in the hiring process.

Requirements

• 2+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, or Implementation Consultant. • Ability to navigate and solve open-ended technical challenges in dynamic environments. • Proven capability to address technical concerns and provide solutions in real-time customer discussions. • Experience building applications with SQL, Javascript, and APIs. • Familiarity with both front-end and back-end development concepts. • Exceptional written and verbal communication skills. • Spanish or French speaking is a plus.

Benefits

• Comprehensive benefit plan including medical, dental, vision, and 401(k) • Annual base salary range from $146,600 to $206,600 USD • Additional compensation in the form of equity, commission, and bonuses • Hybrid work location