Enterprise Account Manager

3 days ago

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Riskified

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Enabling frictionless eCommerce with instant decisions

Ecommerce • Machine Learning • Chargeback Guarantee • Card Not Present • Eliminating Chargebacks

501 - 1000

💰 Post-IPO Equity on 2021-07

Description

• Be the primary point of contact for our merchants • Build, monitor and communicate KPIs to our clients • Conduct in-depth analysis of the most productive ways our customers can utilize Riskified’s solution, including identifying upsell opportunities • Provide strategic analysis and critical thinking as we plan long-term expansion • Work with all other teams within the company to optimize customer experience across our portfolio • Assist new customers as they join Riskified’s platform and begin using our services

Requirements

• 5-7+ years of relevant experience • Experience managing enterprise-level customers • Experience working with complex technical products • Strong analytical and mathematical skills • Superb writing and communication skills • Great interpersonal skills and a team player • Resourceful and independent problem-solver • Experience working with large companies or account sizes • eCommerce/FinTech background (preferred)

Benefits

• Our NYC team is currently working in a hybrid of remote and in-office for all our team members • Fully-covered medical, dental, and vision insurance from your first day • Equity for all employees, 401(k) + matching, commuter benefits • Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations • Yoga, pilates, soccer league, wellness classes • Wide-ranging opportunities to volunteer and make an impact in local communities • Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns • Awesome Riskified gifts and swag!