Veterinary Relations Manager (DVM)
2 days ago
🏢 In-office - Manhattan
Description
• The CX Veterinary Relations Manager is responsible for owning, developing and improving TFD’s interactions with veterinary professionals. • They will be a key in-house expert to provide outreach to customers and veterinary professionals regarding questions related to customers and their dog’s health. • Develop and provide valuable education and insight to their CX partners. • Create thoughtful and meaningful reactive and proactive relationships and communications with customers and the veterinary community. • Drive meaningful shifts in an industry that is desperate for change.
Requirements
• You are a licensed U.S. Veterinarian with at least 3+ years experience in a private practice setting (General Practice preferred) • You believe in fresh food for veterinary patients, and you are excited to help drive the knowledge base, education and science about it forward • You are a consummate, professional “people person”, and you love the idea of regularly interacting with customers and your colleagues in the veterinary space, helping to support them while influencing their understanding of TFD and it’s mission through simple, clear education • You are a skilled verbal and written communicator, with a knack for building rapport, connections and common ground • You have an unfailing customer-centric mentality and crave collaboration in order to provide a flawless, world-class experience • You love finding insights inside of mixed sets of data, and can distill those insights into highly actionable information • You are a versatile and creative self-starter, energized by multi-channel work • You are proactive, always on the lookout for new opportunities and solutions. • You are highly organized and motivated, enabling you to prioritize effectively so you can drive towards solutions with the urgency they warrant • You are an end-to-end owner and feel a sense of full responsibility for our mission • You love to be challenged by your work and are excited to tackle sophisticated, tricky problems without any standard off-the-shelf solutions • You are intensely curious about the unknown, skeptical, and eager to understand ‘why’ • You have excellent problem-solving skills and can manage, sequence, and prioritize tasks effectively • You are eager for speed with a work small/think big mindset and have a proven track record for experimentation and relentless iteration • You’re not afraid to disagree, and yet you can also comfortably admit when you were wrong.
Benefits
• Market-competitive compensation and equity packages • Comprehensive Healthcare, Dental, and Vision • 12 week paid parental leave • Competitive 401k plan with company match • Flexible paid time off policy • Discounted fresh food for your pup • Your pet interrupting video calls is now a feature, not a bug
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