Senior Workforce Operations Manager

September 5

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Our mission is to make mental healthcare work for everyone.

Teletherapy • Psychiatry • Therapy • Clinical Content • Clinical quality

201 - 500

Description

We believe that mental health is just as important as physical health. •We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. •We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. •We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. •We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare. •You'll coordinate with in-house and outsourced teams to help us monitor and manage service levels.

Requirements

4+ years of experience working directly in all aspects of workforce management (capacity planning, schedule optimization, real-time operations) •Advanced proficiency with spreadsheets (GSheets/Excel) and workforce software to monitor and manage performance •Expertise owning and driving quantified adjectives to hit high goals, and working alongside BPO partners to do so •Demonstrated experience managing multiple lines of business and large teams (>200 agents) •Excellent written and verbal communication skills, with a proven ability to collaborate efficiently with external and internal clients at all levels

Benefits

100% remote work environment from anywhere in the US •Competitive pay and benefits that don’t change based on location •Health benefits: medical, dental, vision, life, disability, and FSA/HSA •Access to our 401(k) plan •Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care •Paid parental leave •Employee Assistance Program (EAP) •Stipend to ensure your home office sets you up for success •Quarterly department stipend for team building or in-person gatherings •Wellness events and lunch & learns spanning many topics