Customer Support Manager
July 24
🏡 Remote – New York
Description
• Answering live phone calls via our 24/7 support line • Real-time troubleshooting of customer reported issues • Remote monitoring and analysis of multifamily and commercial heating systems • Making settings adjustments as needed to reduce fuel consumption and manage tenant comfort
Requirements
• 1-2 years of direct customer management experience ideally in a Service Job, Customer Support, Account Management or Sales role • Excellent social and communication skills • Ability to build long-term relationships • Problem solver and can troubleshoot quickly • Ability to distill complex systems into simpler concepts • Willing and capable of working hard and longer hours during peak season • Passionate about real estate and/or energy efficiency
Benefits
• Medical, dental, and vision insurance • HSA & FSA options • Paid Parental Leave • Access to Talkspace & Health Advocate • Flexible PTO • Commuter Benefits • 401K • Company paid life insurance • Voluntary supplemental life insurance • Free in-office lunch on Wednesdays • Hybrid work environment • Summer Fridays • Monthly L&D Series • Employee Resource Groups (e.g. DEIB Committee, Run Club)
Apply Now
