Sales Engineering Manager

August 15

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Sardine

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Combine risk, compliance, and payment protection to increase customer trust and loyalty - all from one powerful API.

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Description

• Lead and mentor the Sales Engineering team, providing support to enhance their skills and performance. • Join the Sales team on calls with integration prospects to understand their needs and explain technical integration requirements. • Elicit customers' fraud and compliance use cases and pain points. • Conduct technical training and product demos specific to customer needs. • Hold scoping discussions with customers to capture all use cases and product needs in detail. • Collaborate with the design team to build prototypes for new features and user experience workflows for how new features can live within partner applications. • Synthesize client feedback and make technical implementation recommendations. • Support clients' engineering teams. • Identify areas for improvement; communicate these issues and possible solutions to product teams and management. • Manage and prioritize multiple projects and initiatives, ensuring timely and effective delivery of solutions.

Requirements

• 10+ years of experience as a Sales Engineer, System Engineer, Solutions Engineer, or similar roles, with at least 3 years in a managerial or leadership position. • Hands-on experience with API and UML. • Prior experience in similar roles within the Risk, Fraud, or Compliance domain - MUST. • Demonstrated knowledge of Compliance/AML requirements for financial institutions. • Good technical understanding and control of tools such as Postman and Asana. • Strong analytical skills: you can dig into the technical details of a problem and turn it into a proposed solution. • Ability to thrive in a fast-paced remote environment working with global clients. • Excellent communication and presentation skills. • Proven ability to lead and motivate a team, fostering a collaborative and productive work environment.

Benefits

• Generous compensation in cash and equity • 7-years for post-termination option exercise (vs. standard 90 days) • Early exercise for all options, including pre-vested • Work from anywhere: Remote-first Culture • Flexible paid time off • Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific • 4% matching in 401k / RRSP - US and Canada specific • MacBook Pro delivered to your door • One-time stipend to set up a home office — desk, chair, screen, etc. • Monthly meal stipend • Monthly social meet-up stipend • Annual health and wellness stipend • Annual Learning stipend • Unlimited access to an expert financial advisory