Staff Customer Success Manager - Enterprise

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SentinelOne

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Secure your enterprise with the autonomous cybersecurity platform. Endpoint. Cloud. Identity. XDR. Now.

next-generation endpoint protection • endpoint detection & response • threat and malware prevention • exploit prevention • cybersecurity

1001 - 5000

Description

• Own post-sales relationships with a portfolio of our largest Customers advocating for their success and needs internally. • Work alongside the internal services teams and the Customer to establish critical goals, an onboarding plan and define success criteria. • Promote product adoption with key Customer stakeholders. • Ongoing tailored Customer engagement including but not limited to weekly meetings, health checks, QBR’s and Roadmap reviews. • Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention. • Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking.

Requirements

• Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships. • Prior experience in a Customer Success Manager role handling Enterprise accounts (20k employees or more). • Adept at managing Customer expectations that results in high Customer satisfaction. • Proven technical skills. Ability to understand Customer’s challenges and advise on best practices. • Impeccable written and verbal communication skills. • Experience in communicating with Customers from diverse cultures. • Detail-oriented and analytical. • Strong team player but still a self-starter. • Thrives in a multitasking environment and can adjust priorities on-the-fly.

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA • Unlimited PTO • Industry leading gender-neutral parental leave • Paid Company Holidays • Paid Sick Time • Employee stock purchase program • Disability and life insurance • Employee assistance program • Gym membership reimbursement • Cell phone reimbursement • Numerous company-sponsored events including regular happy hours and team building events