SheerID’s leading digital verification platform instantly verifies the identity of individuals and businesses, enabling enterprises to deliver gated offers and experiences to high-value customer segments while mitigating fraud and minimizing friction. By using authoritative data sources to verify credentials in real-time within an organization’s brand experience, SheerID delivers a seamless customer experience that reduces churn and fuels loyalty to drive revenue growth. As a result, the world’s biggest brands – including Amazon, Spotify, and T-mobile – rely on SheerID as their trusted verification partner.

SheerID

Customer Support

Support SheerID customers with product inquiries and technical issues.

•Product Support Specialists assist SheerID’s customers with inquiries, technical issues, and change requests.
•Contribute to SheerID’s knowledge base and advocate for product improvements.
•Resolve technical issues and provide an excellent customer experience in a fast-paced environment.
•Engage with customers via various communication channels.

Product Support Specialist

Art Director

Lead brand strategy and content for SheerID's global identity solutions.

• Define and drive the global brand strategy, ensuring alignment with company objectives and market opportunities. Evolve and articulate a compelling brand positioning that differentiates SheerID.
• Define the brand voice, persona, ethos and visual identity that will engage with the world’s largest brands to support GTM campaign execution.
• Bring the SheerID brand to life through one-of-a-kind brand campaigns and creative brand concepts that target our business and developer audiences.
• Work with the team to provide vision and strategy around brand campaigns to execute them in a results and metrics driven fashion.
• Define the content strategy for elevating SheerID into the thought leader we aspire to be in our space, culminating in a comprehensive calendar of activities aligning social media, PR, blog and other content.
• Manage joint marketing opportunities with customers and partners to drive SheerID brand narrative.
• Oversee the creative, brand growth and corporate events team to align with overall brand objectives and messaging.
• Uses qualitative and quantitative data to help drive and support overall brand decisions, as well as measure brand campaign effectiveness.
• Manage end-to-end development of content with internal teams, ensuring all production deliverables are met on-time and within scope on multiple concurrent projects.
• Expertly and independently communicate product messaging into accurate, targeted, and compelling content.
• Propose new content marketing tactics, opportunities, and audiences that support our overall growth targets against defined global ICPs.
• Serve as a gatekeeper to the creative services team, managing workloads and forecasting creative bandwidths.
• Work as functional designer and collaborative partner with Product to ensure brand alignment for our products and services.
• Create, finalize, and share with staff a new SheerID brand style guide/architecture, transforming disparate pieces of brand-related information into one, cohesive and available package for internal and external stakeholders (partners, agencies, etc.).

Creative Director - Brand & Content

Marketing

Lead marketing strategies for global identity marketing solutions provider.

• Lead global marketing strategies for market expansion and brand recognition
• Maximize customer acquisition through demand generation programs
• Partner with product and technology teams to develop innovative product roadmaps
• Align marketing campaigns with revenue goals and sales objectives
• Foster a culture of innovation and collaboration within the marketing team

SVP - Global Marketing

Support marketing initiatives to drive customer retention and engagement.

• Assist in implementing large-scale, multi-touch customer marketing programs to support SheerID’s retention and cross-sell goals.
• Collaborate with the marketing and customer success teams to develop and execute programmatic and segmented email campaigns to support each customer’s unique journey.
• Analyze campaign performance and customer segments to provide insights and refine our communications to better serve our customers.
• Coordinate with various internal stakeholders to create segmented customer newsletters, in-product maintenance alert messages, and product release notifications.
• Contribute to SheerID’s Customer Advocacy Program by helping achieve KPIs for new customer testimonials, success stories, and word-of-mouth referrals.
• Provide support to the Sales team by managing reference-able customer resources.
• Monitor and respond to online customer reviews.
• Partner with Social/PR team to strategize ways to engage and elevate customers across SheerID’s social media channels.
• Plan and execute customer events including webinars, bootcamps, dinners, experiential events, and CAB meetings.
• Other duties as assigned.

Customer Marketing Specialist

Product Marketing

Drive go-to-market strategies for SheerID's product marketing initiatives.

• Develop and execute a bold, innovative global product marketing strategy that aligns with the company's growth objectives and market dynamics.
• Identify and capitalize on new market opportunities to drive product differentiation and competitive advantage.
• Lead the go-to-market strategy for new product launches and major feature enhancements, ensuring market readiness and impactful introductions.
• Collaborate with product development, sales, and customer success teams to align on strategic priorities and execution plans. Use customer insights to inform product development and marketing strategies.
• Conduct deep market research and analysis to uncover trends, customer needs, and competitive landscape shifts.
• Leverage insights to refine product positioning, messaging, and overall marketing strategy.
• Lead SheerID’s analyst relations strategy and interactions with key industry analyst firms.
• Provide input and strategy into product roadmap, strategy, and pricing based on market and customer research finding, industry analyst interactions and competitive findings.
• Partner with the demand generation team to create and execute innovative campaigns that drive product awareness, lead generation, and customer acquisition.
• Continuously measure and optimize campaign performance to maximize ROI and drive sustainable growth.
• Nurture and leverage relationships with key thought leaders, influencers and key strategic customers and partners to help increase market awareness about SheerID.
• Conduct ROI/TCO analysis and develop content to help customers make the business case for SheerID.
• Support the team in setting clear goals and key results. Ensure that those are communicated and visible across the company and progress is shared regularly.

VP of Product Marketing

Product Designer

Enhance customer journeys for privacy-first verification solutions through innovative UX design.

• Lead UX Initiatives: Drive the evolution of SheerID’s user experience strategy, ensuring alignment with our mission and customer needs.
• Customer-Centric Design: Conduct ongoing user research and customer discovery to deeply understand the customer journey, identify pain points, and uncover opportunities for improvement.
• Cross-Functional Collaboration: Work closely with product managers, engineers, and data scientists to design, test, and implement innovative UX solutions.
• Advocate for Privacy: Uphold SheerID’s privacy-first principles, ensuring that our UX designs reflect our commitment to minimal data usage and strong privacy protections.
• Role Specific Job Duties: Lead and join continuous discovery conversations with customers, users and internal stakeholders.
• Participate on development teams as needed, collaborating with the product manager and tech lead to design and test solutions.
• Create wireframes, storyboards, sitemaps and screen flows for new products and features.
• Create product prototypes at various levels of fidelity.
• Map (and keep up to date) the customer and user journey, and effectively communicate it to the organization.
• Develop personas and usage scenarios.
• Conduct usability testing as needed.
• Design challenges include: implementing new features, improving existing ones and enhancing the look and cohesiveness of the entire experience.
• Develop and maintain a UX roadmap to share with product and engineering leadership to use in planning for and implementing the vision.
• Serve as a UX thought leader in the organization.
• Delegate as appropriate to SheerID’s visual designer on contract, for final design polish.

Senior UX Designer

Project Manager

Guide clients in implementing marketing products for SheerID programs.

• Understand and clarify the customer’s goals to ensure our solutions meet their needs.
• Set realistic delivery expectations in alignment with customer goals and our marketing partners' capabilities.
• Manage the entire project lifecycle from client discovery, project creation, strategy support, to campaign execution.
• Ensure timely and complete delivery of solutions.
• Coordinate resources from SheerID, strategic partners, and customers for smooth implementation of community marketing products.
• Collaborate with partners and vendors to manage customer implementation and ensure full delivery of SheerID’s marketing products.
• Assist in defining project scope and objectives, involving all relevant stakeholders.
• Ensure technical feasibility and alignment with project goals.
• Regularly report on project status and escalate issues to management when necessary.
• Work with the SheerID account team to understand, measure, and drive appropriate campaign metrics for customer success.
• Effectively transition the project to the Customer Success Manager (CSM) upon completion.
• Lead regular status calls with customer teams to keep them informed and engaged.
• Create and maintain comprehensive project documentation.
• Utilize your project management and marketing experience to provide critical input for improving internal processes and products.
• Perform other related duties as assigned to support the success of the team and organization.

SheerID Jobs in New York City

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Product Support Specialist

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Creative Director - Brand & Content

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SVP - Global Marketing

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Customer Marketing Specialist

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VP of Product Marketing

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Senior UX Designer

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Senior Project Manager - Marketing Hub

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