SheerID
Create Digital Trust, Instantly.
Online Discount Verification • Student Verification • Eligibility Verification • Military Verification • Personalized Promotions
201 - 500
Product Support Specialist
5 days ago
🏡 Remote – New York
SheerID
Create Digital Trust, Instantly.
Online Discount Verification • Student Verification • Eligibility Verification • Military Verification • Personalized Promotions
201 - 500
Description
•Product Support Specialists assist SheerID’s customers with inquiries, technical issues, and change requests. •Contribute to SheerID’s knowledge base and advocate for product improvements. •Resolve technical issues and provide an excellent customer experience in a fast-paced environment. •Engage with customers via various communication channels.
Requirements
•Bachelor’s degree from an accredited university (or equivalent work experience). •1-2 years of customer-facing technical support experience (preferably B2B; preferably for SaaS products and/or in a startup environment). •1-2 years of technical writing experience (preferably public-facing documentation or technical guides). •Experience using Zendesk or equivalent ticketing system. •Adept within MacOS and Google Workspace environments. •Excellent oral and written communication skills. •Strong ability to bridge communication between technical and non-technical customers and stakeholders. •Reliable attendance with evening, weekend, and holiday availability.
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