NYC 5th Avenue SKIMS -Store Leader of Business Operations

2 days ago

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SKIMS

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SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear and shapewear.

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Description

• Lead and manage all aspects of store operations, including sales forecasting, budgeting, and resource allocation to drive store performance and profitability. • Develop and implement operational strategies and processes that align with SKIMS’ overall business goals and brand standards. • Monitor key performance indicators (KPIs), sales trends, and customer data to identify business opportunities and optimize store performance. • Collaborate with senior management to create and execute business plans, ensuring alignment with company objectives and market dynamics. • Oversee financial planning and analysis, including budgeting, expense control, and P&L management, to ensure the store meets or exceeds financial goals. • Conduct regular financial reviews and provide insights to identify areas of opportunity and risk. • Develop action plans to address underperformance and maximize sales growth and profitability. • Ensure effective inventory management practices, including stock replenishment, cycle counts, and shrinkage control, to maintain optimal stock levels and product availability. • Analyze inventory data to identify trends, manage slow-moving stock, and reduce waste. • Work closely with the buying and planning teams to ensure the right product assortment is available to meet customer demand. • Ensure a seamless and personalized customer experience that reflects SKIMS’ values and brand ethos. • Address and resolve customer inquiries, complaints, and feedback promptly and professionally, ensuring high levels of customer satisfaction. • Train and empower the team to deliver exceptional service, building lasting relationships with customers and brand loyalty. • Conduct regular audits and reviews to ensure operational standards are upheld.

Requirements

• 5+ years of experience in retail management with a strong emphasis on business operations, financial planning, and inventory management; experience in a flagship or high-volume store is a plus. • Proven track record of driving sales, managing P&L, and achieving financial targets in a retail environment. • Strong leadership skills with experience managing and developing high-performing teams. • Excellent analytical, problem-solving, and decision-making skills with a data-driven mindset. • Exceptional organizational and time-management skills, with the ability to multitask and adapt to changing priorities. • Strong interpersonal and communication skills, with the ability to build effective relationships with team members, customers, and stakeholders. • Proficiency in Microsoft Office Suite, retail management software, and inventory management systems.