Customer Service (Loans)

July 4

Apply Now

Receive Emails with Similar Jobs

Splash Financial

WebsiteLinkedInAll Job Openings

Splash’s mission is to create a faster and less expensive financial world. NMLS #1630038

Financial Services • FinTech • Student Loan Refinancing • Medical Student Loan Debt

51 - 200

Description

• Handle inbound queries from potential customers via phone, email, and/or chat • Assist customers who have initiated an application, guiding them through the process and addressing their questions • Deliver a world-class customer experience • Collaborate with internal stakeholders to share consumer insights • Focus on achieving first contact resolution while maintaining high customer satisfaction scores

Requirements

• Prior banking and/or lending experience • Associate or Bachelor’s degree preferred • Experience with Salesforce or other CRM system / tech savvy • Microsoft office and/or Google Suite proficient • Ability to multi-task and manage changing priorities • Strong communication skills: Excellent verbal and written communication abilities to effectively interact with customers and team members • Problem-solving mindset: Proven ability to analyze issues and develop practical solutions in a fast-paced environment • Attention to detail: Keen eye for accuracy and thoroughness in handling financial information and customer data • Customer-centric approach: Demonstrated commitment to providing exceptional service and support to clients • Team collaboration: Ability to work effectively both independently and as part of a team, contributing to a positive team dynamic • Adaptability: Capacity to quickly learn new systems, tools, and processes, adapting to the evolving needs of the company

Benefits

• Fully remote work freedom • Competitive salary packages • Flexible PTO + 9 company holidays • Equity: Share in our start-up success • Comprehensive and affordable insurance benefits • Paid parental leave for both caregivers • Essential equipment to get the job done • 401(k) for your future savings • Quarterly meet-ups: In person & virtual fun • Awesome Splash swag to flaunt your team spirit