Director, Product Operations

August 16

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Spring Health

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Precise. Personal. Proven. The most comprehensive mental health care for teams and families everywhere.

Healthcare • Artificial Intelligence • Mental Illness • Treatment Selection • Benefits

501 - 1000

Description

• Oversee and facilitate key planning and decision processes for the Product organization, including solution reviews, roadmap prioritization, and annual planning. • Identify, implement, and manage product management tools, processes, and best practices to enhance product team efficiency and effectiveness. • Develop and monitor key performance indicators (KPIs) and metrics to track and report product performance. • Lead cross-functional initiatives to improve product operations, including process improvements, resource allocation, and risk management. • Directly manage a PMO with ~8 people responsible for managing major technical and product-driven cross-functional projects. • Collaborate with product managers, engineering, data science, design, and other stakeholders to ensure alignment and successful execution of product priorities. • Facilitate effective communication and coordination between product teams and other departments, including report-outs of prioritization and product launches. • Act as a strategic partner to the CPO, providing support in decision-making, strategic planning, and execution of key initiatives. • Oversee the CPO and product leadership team’s agenda, ensuring clear ownership and continuous follow-up on action items. • Coordinate and lead special projects and initiatives as directed by the CPO, ensuring alignment with overall product strategy and company goals. • Assist in the preparation of presentations, reports, and other materials for executive meetings, board meetings, and external engagements. • Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders. • Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field; MBA or advanced degree preferred. • 8+ years of experience in product management, product operations, or a related field, with a track record of success in leadership roles. • Proven experience in a Chief of Staff or similar strategic support role is highly desirable. • Strong understanding of product development processes, methodologies, and best practices. • Excellent analytical, organizational, and problem-solving skills. • Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels. • Demonstrated ability to manage multiple priorities and projects in a fast-paced, dynamic environment. • Passion for mental health and a commitment to Spring Health’s mission and values. • Ability to thrive in a fast-paced environment.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • 10 allocated sick days per year • Flexible paid time off in addition to 12 paid holidays throughout the year • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management. • Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. • 4-4.5 months of fully paid parental leave • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care. • Access to fertility care support, in addition to $4,000 reimbursement for related fertility expenses • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company! • Employer sponsored 401(k) match of up to 2% after 90 days of employment • Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices. • Focus Fridays: no meetings, no distractions, just time for you to get work done. • Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions. • Up to $1,000 Professional Development Reimbursement per calendar year. • $200 per year donation matching to support your favorite causes