Healthcare Operations Director
August 9
🏢 In-office - Manhattan
Description
• Providing leadership and oversight for multi-site markets, collaborating directly with clinical operations in a dyad model. • Directly managing 3-4 multi-site clinic manager(s) and overseeing a team of 60+ frontline teammates (medical assistants, phlebotomists, and front desk associates). • Developing and executing operating plans, balancing key business objectives: patient access and experience, teammate engagement and retention, clinical quality, and operational excellence. • Collaborating with marketing, clinical services, and business operations to monitor key demand trends and forecast market hiring and staffing. • Developing strategies and frameworks to establish, adjust, or build operational processes aligned with business goals. • Managing appointment supply and the associated costs to drive durable financials. • Developing and utilizing data-driven insights to identify operational inefficiencies and opportunities, implementing scalable solutions for impact. • Growing market by supporting new clinic launches, assisting with clinical program pilots, and determining scalable hiring and staffing strategies • Leading and/or supporting cross-market, cross-functional projects designed to increase financial, operational and clinical performance for the organization • Working closely with clinical partners, most notably Cedars Sinai, to create and implement strategies and processes to optimize patient experience and clinical outcomes.
Requirements
• Bachelor's degree required, MBA preferred • Must live in one of Tia’s multi-site markets (NYC or LA); 2-3 days a week presence in clinics • Available for moderate overnight travel (30%) to other markets
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