StockX
Shaping the next generation of e-commerce for the next-gen consumer.
Operations • Internet • e-Commerce • Retail
1001 - 5000
Team Captain, Store Operations
September 5
🏢 In-office - Manhattan
StockX
Shaping the next generation of e-commerce for the next-gen consumer.
Operations • Internet • e-Commerce • Retail
1001 - 5000
Description
• Support Store Operations Manager in managing different elements of the store including service, operations, environment, team and brand experience • Establish and maintain a safe and secure work environment, working with Environmental, Health, and Safety team as necessary • Lead by example and support the team by filling in any area that is needed • Oversee all store operations including coordinating with logistics service providers, store opening and closing • Proficient knowledge of internal systems for account/order management • Professionally communicate the purpose of StockX and any other store initiatives to customers • Foster relationships with customers, build relationships with repeat customers • Deliver an authentic and engaging customer experience for all consumers • Explain the StockX buying/selling process and features • Maintain a high standard of cleanliness and presentation of the store
Requirements
• 4+ years of work experience in store, customer service, hospitality or a related field; minimum 2 years of leadership experience required • 1-2 years of relevant experience in quality control, inventory management, or a related field preferred • Proven management experience running high volume, fast paced global flagship store environments • The ability to thrive in an ambiguous environment • Strong analytical and problem-solving skills • Project Management Skills – ability to follow project plans and meet key milestones on time, handling multiple projects at one time • Excellent Verbal and Written Communication Skills • Strong work ethic and positive attitude are a must • Sense of urgency to perform tasks to timelines
Benefits
• Opportunities for benefits including medical, dental • Equity and discretionary bonuses
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