Senior Customer Success Manager

May 30

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SuccessKPI

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All-in-one revolutionary insight and action platform that uses AI, analytics, and automation to remove CX obstacles.

IVR and Contact Center • AWS • Azure • AI • Artificial Intelligence

51 - 200

💰 $33M Private Equity Round on 2022-01

Description

• Are you looking to join one of the fastest-growing analytics companies?  Do you want to get deeply immersed with our growing list of customers? • Are you ready to find new growth paths for the company?  Do you want to “roll up your sleeves” when a customer needs help to drive an issue to resolution? • We are looking for a qualified Customer Success Manager (CSM) to drive adoption and customer success within a growing portfolio of top-tier customer accounts.

Requirements

• Candidate must reside in one of the following states to be considered for this role. We are unable to make any exceptions to this requirement: AZ, CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ. NY, PA. TN, TX, VA, WA • Understanding of different types of data schemas (OLTP vs. OLAP, snowflake, etc.) • Hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, MicroStrategy, Tableau, Qlik, PowerBI, SQL

Benefits

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work • Opportunity to work for a fast-growth global company in the rapidly growing analytics space • Opportunity for career development and growth opportunities as we grow and scale • Opportunity to build industry relationships and work alongside seasoned industry experts • Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI! • Manage updates in our customer relationship management tools • Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance and work closely with support on other needs • Understand the concepts and importance of identifying growth areas in existing customer base • Help build expansion opportunities – passive selling • Travel as needed to support Customer meetings, trainings, or other company meetings & business (required travel typically less than 20%)