Solutions Engineer
March 15
🏢 In-office - Manhattan
Description
• Engage with the Superblocks customer base to resolve technical support requests while continuing to educate our clients on the use of the platform. • Provide personalized assistance via live chat and manage our live ticketing system (Zendesk) to facilitate seamless integration and utilization of Superblocks. • Partner with Product Management and Engineering leaders to build a tight feedback loop that will provide customer feedback - which will be used to determine the direction of large features. • Participate in customer meetings to gain firsthand insight into our user’s needs and preferences. • Build comprehensive technical documentation for newly introduced product functionalities, alongside user guides aimed at aiding customers in navigating intricate use-cases.
Requirements
• Interested in solving technical problems for customers • Determined, driven, & have a desire for continuous learning • An engineer by way of education: whether by Bachelor’s degree or coding bootcamp • Technical with experience in JavaScript, Python, OR TypeScript and familiar with web technologies (e.g., REST APIs, HTML/CSS). • A strong presenter and confident in technical conversation • Passionate and pride yourself on staying up to date with the latest technologies • Excited to work from the New York office 5 days a week
Benefits
• $80,000 - $95,000 USD + a generous equity package
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