Customer Support Specialist
6 days ago
🏡 Remote – New York
Description
• Become deeply knowledgeable about the entire Teamworks product suite and the technologies used to troubleshoot and prioritize issues. • Understand customers' challenges and needs to troubleshoot and solve complex problems in a prompt, friendly, and efficient manner. • Manage a queue of cases, prioritizing issues based on severity and customer impact to ensure timely resolutions. • Fulfill technical requests (e.g. form conversions, ticket submission, data uploads, account configuration, etc.). • Handle sensitive information and enforce data security measures to protect all information. • Coordinate with internal stakeholders to ensure products are continuously improving and customer needs are met. • Provide information to the development team to assist in creating back-end tools and solutions that enhance the Teamworks suite of products. • Deliver exceptional service to both internal and external customers, ensuring a positive and consistent experience across all interactions.
Requirements
• Hands-on experience using one or more Teamworks products as an athlete, coach, administrator, or team staff member OR 2+ years of experience supporting a sports industry SaaS solution. • Ability and willingness to work on a shift schedule, including mornings, nights, and weekends. • Experience with Salesforce, Zendesk, JIRA (or other ticketing support systems), and G-Suite. • Bachelor’s degree.
Benefits
• A role in shaping the future of sports and a career that grows as the company grows. • An exceptional culture of high achievement and teamwork. • Supportive and humble colleagues who are some of the top problem solvers and innovators in the game. • Financial security through competitive compensation and incentives. • A comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K match. • Additional educational opportunities via Range can be used for courses, conferences, and other options. • Unlimited paid time off. • Company equity. • 100% remote-optional work setting.
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