Thompsons Solicitors
We are the UK’s most experienced law firm, fighting for the rights of the injured and mistreated for over 100 years.
Personal injury • Road traffic accidents • Industrial diseases • Asbestos related diseases • Mesothelioma
501 - 1000
Customer Service Advisor - Legal Helpline
Yesterday
🏡 Remote – New York
Thompsons Solicitors
We are the UK’s most experienced law firm, fighting for the rights of the injured and mistreated for over 100 years.
Personal injury • Road traffic accidents • Industrial diseases • Asbestos related diseases • Mesothelioma
501 - 1000
Description
•We are hiring for our customer service team. •Working as part of our successful Contact Centre based in Sheffield, the role of a Customer Service Advisor, in our Legal Helpline team involves handling Personal Injury enquiries that come into the firm and you will be proactively capturing relevant information on our systems. •This is a great opportunity for someone who would like to join a well established law firm and utilise their customer service skills whilst learning all about our legal helpline team.
Requirements
•Deal with and respond to telephone calls, emails and messages •Communicate in a professional timely manner •Carry out initial case assessments to determine the progression of a case - but don't worry we will give you all the training needed for you to be able to succeed in your role! So no previous experience is necessary.
Benefits
•Contributory pension scheme •Permanent health insurance •Healthcare Cash Plan (MediCash) •Life assurance •23 days annual leave (in addition to bank holidays) •5 days additional leave over Christmas •Employee Assistance Programme •Enhanced maternity and paternity pay •Cycle to work scheme •Subsidised sports and social club •Annual travel and parking loans •Financial assistance for professional development
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