Senior Solutions Architect - Contact Center

August 22

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We Believe All Possibilities Live in Technology

Data Intelligence • Enterprise Transformation Services • Virtualization & Networking • Storage • Backup

501 - 1000

💰 Private Equity Round on 2017-06

Description

• The Sr. Solutions Architect for Contact Center is a consultative role, focused on building relationships with clients through technology and solutions • Provides expertise to investigate and understand an existing environment, gather business requirements, and formulate technical and/or business solutions

Requirements

• Bachelor’s Degree in Computer Science or equivalent experience • Minimum 8 years of comprehensive Contact Center and Collaboration background • In-depth understanding of Cisco U/PCCE solutions, including but not limited to: Cisco ICM, CVP, VVB, Finesse, CUIC, ECE, CUSP, CUBE, SIP, and server virtualization • Experience in Cisco datacenter and networking (preferred) • Knowledge of Cloud Contact Center (CCaaS) providers (E.g., Webex, Amazon, NICE, Genesys, RingCentral, Five9, etc.) • Maintain certification and certificate requirements as needed by Cisco • Maintain proficiency in technology areas required to successfully deploy and support Contact Center and Collaboration solutions • Ability to map business needs to technology solutions • Comfortable communicating and leading discussions and meetings with customers at a business and technical level • Strong verbal and written communication skills

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Stocked kitchen with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off