Customer Success Manager, Mid Market

August 7

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Wunderkind

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Wunderkind leads in AI-driven marketing, transforming brand-audience connections with hyper-personalized messaging$1. .$1

identity resolution • triggered email • sms • performance marketing • onsite capture

501 - 1000

Description

• Own the relationship and ultimate success of Wunderkind's Mid-Market customers, including strategy development, renewal, and upsell • Partner with service team members to delegate work and deliver excellent client outcomes • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success. • Communicate and continuously reinforce how Wunderkind drives revenue, what our competitive advantage is, and why it is worth the investment through regular virtual touch points and occasional in-person meetings • Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design

Requirements

• 2+ years experience in customer success, account management or consulting • Demonstrated track record working in a rigorous, results-driven role that directly impacted the growth of a business • Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and engaging in high touch client interaction, while setting appropriate expectations with clients • Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships • Ability to collaborate with partner teams on client requests and service projects on behalf of managed clients

Benefits

• Generous work life balance with 20 days PTO, 1 floating holiday, 14 National Holiday closures, Summer Fridays, 2 weeks of Newly-Wed PTO, Maternity & Paternity leave offerings • Fully stocked snacks, beverages, and weekly sandwich bar or catered lunch • Exceptional management training programs and internal opportunities for 1:1 Performance Acceleration Coaching • Company support and flexibility through all professional, personal, political, and world news and development