Senior Client Success Manager, Reseller
August 27
🏢 In-office - Manhattan
Description
• Manage a portfolio of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction • Build and maintain strong relationships with Yext customers • Partner with customers to develop and execute strategic success plans • Conduct regular reviews, provide progress updates related to reactive issues and proactive customer initiatives • Stay up to date with industry trends and best practices • Analyze customer data to identify upsell & cross sell opportunities • Demonstrate keen situational awareness and collaborate with Sales on renewals strategy • Experience or knowledge around common platform integrations
Requirements
• BA/BS degree in Sales, Business, Marketing, or Computer Science preferred • A minimum of 5+ years of experience in a customer-facing role (for example, in BDR, Customer Service/Support, Sales, or CSM) with a proven track record of managing enterprise-level customers and/or alliance/reseller partner • Knowledge of digital marketing technologies - social media marketing platforms, digital experience platforms, reputation management, customer experience platforms, marketing performance management • Familiarity with web and development technologies such as HTML, CSS, JavaScript, XML, React, Rest APIs, and JSON • Familiarity with different listings networks such as Google, Apple, and Facebook • Work experience in organic search/local SEO within digital media preferred • Strong ability to develop insights from performance data and present a value story to key stakeholders • Experience with subscription GTM approaches for customer success management and renewals • Proven ability to manage a book of business with high gross retention & predictability • Customer-centric mindset - put the customer's needs first, actively seek feedback, and continuously strive to improve the customer's experience with the product or service • Strategic thinker with strong analytical and problem-solving skills • Solid project management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment • Familiarity with Challenger Sales Methodology is a huge plus • Strong negotiation, influencing, and closing skills • Adaptability and flexibility mindset • Outstanding interpersonal and communication skills
Benefits
• Comprehensive package of benefits including medical, dental, and vision benefits • Life insurance • Short term and long-term disability • 401(k) retirement plan • Vacation and sick leave • Potential eligibility for equity (stock) based compensation and/or variable pay programs based on performance
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