Yotpo, the leading eCommerce retention marketing platform, helps thousands of forward-thinking brands like Steve Madden, Princess Polly, Brooklinen, and Morrocanoil win customers for life. Our platform approach connects data-driven solutions for reviews, visual UGC, loyalty, referrals, SMS marketing, email, and subscriptions, empowering brands to maximize the value of their customers.

We integrate with the tools online businesses use every day, including Google, Instagram, top eCommerce platforms, and the rest of the marketing technology stack. Yotpo is a Forbes Cloud 100 company with offices worldwide including New York, London, Sydney, and Tel Aviv.

Our mission? Empowering brands to grow their direct-to-consumer business through captivating experiences that spark and sustain lasting customer loyalty.

Yotpo

Implementation Specialist

Implementation Manager guiding customers in Yotpo’s eCommerce product setups.

• Guide customers through Yotpo’s product setups.
• Build initial program strategies, integrations, training, and project management.
• Ensure customers complete required technical setup efficiently.
• Train customers to utilize Yotpo products via phone and videoconference.
• Provide strategic guidance for brands' initial strategies/campaigns.
• Improve and scale the Yotpo implementation process.
• Act as liaison between customers and internal teams to identify roadblocks.

Implementation Manager

Customer Success

Manage a team to enhance customer loyalty for an eCommerce retention platform.

• Manage a team of 4-5 Loyalty Specialists to establish strong partnerships with clients.
• Ensure high customer satisfaction through strategic consultation and the Voice of the Customer representation.
• Drive customer outcomes within their book of business.

Manager, Customer Success

Lead a team ensuring customer success for e-commerce brands.

• Manage Customer Success Managers for e-commerce brands.
• Collaborate with internal teams to align priorities and address customer needs.

Yotpo Jobs in New York City

Yotpo

Implementation Manager

Yotpo

Manager, Customer Success

Yotpo

Manager, Customer Success - Enterprise

Yotpo