Manager, Customer Success - Enterprise

August 1

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Yotpo

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Turn one-time shoppers into customers for life.

eCommerce • Content Marketing • User generated content • Product Reviews • Omnichannel Marketing

501 - 1000

💰 $30M Corporate Round on 2021-09

Description

• Manage Customer Success Managers for e-commerce brands. • Collaborate with internal teams to align priorities and address customer needs.

Requirements

• 5+ years of successful experience in customer management, strategy, or consulting. • 2+ years managing a Customer Success team in a high-growth SaaS company. • Proven experience managing high-performing Customer Success or Account Management teams. • Experience working with large, strategic MM/Ent brands. • Familiarity with eCommerce and d2d • Expertise in presenting concepts and vision to senior teams and influencing their strategic thinking. • A track record of creatively problem-solving and collaborating with Sales, Product, and Marketing teams to create an exceptional customer experience. • Experience handling escalated customer issues and building trust with team members and customers. • Proven ability to deliver strategic recommendations to customers to improve product adoption and marketing efforts.

Benefits

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums. • 100% coverage of employee dental + vision premiums. • Comprehensive life and disability insurance. • Flexible Time Off (FTO) policy, sick time, and paid holidays. • Equity in options. • Company sponsored 401K matching. • Pre-tax Commuter and Healthcare benefits. • Comprehensive paid leave for new parents and Dependent Care FSA. • Individualized career development, rewards and recognition. • Wellness and philanthropic programming and events. • We are now working in a flexible hybrid capacity, going into the office 3 days per week.