Manager, Customer Success

August 2

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Yotpo

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Turn one-time shoppers into customers for life.

eCommerce • Content Marketing • User generated content • Product Reviews • Omnichannel Marketing

501 - 1000

💰 $30M Corporate Round on 2021-09

Description

• Manage a team of 4-5 Loyalty Specialists to establish strong partnerships with clients. • Ensure high customer satisfaction through strategic consultation and the Voice of the Customer representation. • Drive customer outcomes within their book of business.

Requirements

• 5+ years of work experience and at least 2 years of successful management of high-performing Customer Success or Account Management teams. • Experience working with eCommerce and other website platforms, content management systems, and responsive websites. • Ability to operate effectively in an ambiguous and fast-paced environment. • Strong analytical skills and a consultative approach to problem-solving. • Passion for technology and a deep curiosity about how things work. • Expertise in presenting concepts and vision to senior teams and influencing their strategic thinking.

Benefits

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums. • 100% coverage of employee dental + vision premiums. • Comprehensive life and disability insurance. • Flexible Time Off (FTO) policy, sick time, and paid holidays. • Equity in options. • Company sponsored 401K matching. • Pre-tax Commuter and Healthcare benefits. • Comprehensive paid leave for new parents and Dependent Care FSA. • Individualized career development, rewards and recognition. • Wellness and philanthropic programming and events. • We are now working in a flexible hybrid capacity.