Account Executive
August 21
🏡 Remote – New York
Description
• Relationship Management: Build and maintain strong, long-lasting client relationships. Understand clients' business needs and objectives to provide appropriate solutions • Account Management: Oversee the day-to-day management of client accounts. Coordinate with internal teams to ensure the successful delivery of services or products • Client Onboarding: Guide new clients through the onboarding process, ensuring they have a smooth transition, a comprehensive understanding of our products and an early proof of concept • Issue Resolution and Troubleshooting: Provide technical support and troubleshooting for complex issues, ensuring timely resolution. Monitor and triage support tickets and provide solutions that enhance client satisfaction and retention • Technical Support: Support the technical aspects of a client’s integration, including system configuration, data migration, and integration with existing systems • Value Realization: Create a deep understanding of our products to help clients achieve their business goals by providing insights on how to best utilize our solutions • Performance Monitoring: Track and analyze key performance indicators (KPIs) to measure client success and satisfaction while using data to identify opportunities for improvement and growth • Renewals and Upsells: Proactively manage renewals and identify opportunities for expansion with existing clients • Customer Advocacy: Be the voice of the customers internally. Collaborate with product and service teams to surface feedback, address issues and drive improvements • Reporting: Prepare and present reports on account health, usage, and success metrics to clients and internal stakeholders
Requirements
• Prior experience in managing customer relationships - you have at least 7-10 years of experience driving value for customers, helping them achieve their goals • Domain expertise in healthcare, with a particular focus on value-based care outcomes, digital health, and interoperability • Proven track record of partnering with technical experts to successfully implement software solutions, getting customers live and recognizing value quickly • Ability to understand and communicate complex concepts effectively • Excellent communication, interpersonal, and organizational skills • Ability to work collaboratively and influence cross-functional teams • An aptitude for problem solving, with an ability to proactively troubleshoot issues and develop creative solutions in real time • Experience with EMR systems and clinical operations workflows • A self-starter attitude that shows that you are ready for the fast, and sometimes unstructured, nature of a growth-stage startup • Passion for improving healthcare in the US • An ability to travel as needed • Bachelor’s degree; advanced degree in business, healthcare preferred
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