Virtual Outreach Specialist - Healthcare Telesales
August 21
🏡 Remote – New York
Description
• Conduct outbound calls and virtual outreach (SMS, email) to patients to provide information and education about Accompany Health services and resources. • Monitor and answer all inbound calls from patients interested in learning more about our program • Support patients by answering their questions, addressing their concerns, and providing guidance on how Accompany Health can support their needs. • Maintain a strong understanding of the features and benefits of our services, so that you can clearly articulate the information to our patients • Document all interactions and maintain timely, accurate records of patient outreach activities • Attend and participate in training and coaching sessions to continuously improve our engagement scripts and techniques • Provide a fantastic experience for all patients interacting with our program regardless of the outcome of the call/conversation • Utilize our home-grown CRM system to track leads, manage appointments, update patient information, track call notes, and create follow-up tasks • Achieve patient engagement targets as driven by company KPIs.
Requirements
• High School Diploma/GED or higher • 2+ years of related experience in a healthcare sales, direct marketing or customer service capacity • Ability to quickly build trust and rapport with seniors and other patients • Ability to work after hours and weekends if needed • Ability to work independently and as part of a team • Are internet-connected, able to work remotely • Direct-to-consumer sales or patient engagement at a health plan, medical facility or another healthcare setting • Knowledge of Medicaid and/or Medicare programs and senior services • Bachelor’s Degree preferred
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