Technical Account Manager

2 days ago

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Description

• Owning the post-sales technical strategy and alignment with customers, ensuring our mutual roadmaps are understood and communicated • Manage the end-to-end integration process, from initial scoping and requirements gathering to implementation and post-launch support • Conduct technical assessments of partner capabilities and identify opportunities for optimization and enhancement • Provide technical guidance and support to partners throughout the integration process, including troubleshooting and resolving issues in a timely manner • Proactively monitor integration performance and identify opportunities for improvement to optimize revenue and operational efficiency • Develop and maintain documentation, training materials, and best practices to support internal teams and external partners • Act as a trusted advisor to key customers, understand their technical requirements and scope technical solutions that align our products/services to meet their needs • Communicate complex technical information clearly to non-technical stakeholders

Requirements

• 3+ years of experience in technical account management, integration consulting, or a similar role in the digital advertising industry • Bachelor's degree in a technical discipline preferred • Proficiency in JS, SQL, HTML, and data analysis • Have a deep / thorough understanding of API’s, databases, system infrastructures, and architecture • Previous experience working with publishers and publisher ad servers • Strong technical proficiency with web technologies (HTML, JavaScript, APIs), ad tech protocols (OpenRTB, VAST, VPAID), and data formats (JSON, XML) • Strong communication skills; written, verbal and listening skills • Self-starter who takes initiative and possesses strong troubleshooting skills to guide customers through complex or escalated issues • Proven ability to manage multiple projects simultaneously in a fast-paced environment, with a strong attention to detail and commitment to delivering high-quality results

Benefits

• Comprehensive healthcare • Wellness programs • Paid time off • Commuter benefits • 401k matching • Dog friendly office • Summer Fridays • Catered lunches • Fully stocked kitchen • ZogSports teams • Happy hours • Corporate retreats