Technical Product Support Specialist
October 30, 2023
🏡 Remote – New York
Description
• Conduct Tech Calls for non-tech-savvy patients • Guide patients through Android tablet usage • Work with RPM devices to ensure accurate data transmission • Collaborate with Engineering Team and Program Managers to escalate and resolve issues • Assist with joining Zoom meetings and using Zoom Phone • Support clinical team with equipment setup • Handle Tech Support requests filed by clinicians or patients • Manage and organize various project tools • Present and take notes on Technical meetings
Requirements
• Prior experience in a customer support role • Expertise in Android Tablets and Samsung Knox Suite • Proficiency in managing Zoom Meetings and Zoom Phone • Familiarity with medical devices • Knowledge of Athenahealth preferred • Familiarity with issue tracking software and remote support tools • Understanding of technology systems • Positive, enthusiastic attitude • Skilled in technical debugging techniques • Strong written and verbal communication • Ability to manage multiple priorities effectively • Healthcare setting experience advantageous
Benefits
• Joining a transformation in healthcare delivery • Contributing to reshaping healthcare for the better
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