Customer Success Manager
June 11
🏡 Remote – New York
Description
• Build and navigate customer relationships across different levels and functions within hospital partners • Act as the customers’ thought partner by providing insights and recommendations from Apella’s products • Manage the rollouts of new features and products to the customer • Partner cross-functionally across Apella’s teams to ensure products continue to make customers wildly successful • Surface relevant input from customers that have implications for how products are built and deployed • Occasional travel to customers required
Requirements
• Background in account management or operational teams at a high growth healthcare technology company, or management consulting experience • Deeply empathetic to the needs of each customer stakeholder and can build high trust relationships • Problem solver with strong analytical and communication skills • Strong written and verbal communication skills • Ability to lead projects across multiple internal and external stakeholders • Ability to work in a fast-paced environment and utilize prioritization and project management skills
Benefits
• Competitive salary and stock options • Flexible vacation and a work culture that allows for taking time to recharge • Remote first culture with unique events to help integrate the team • Generous health, dental, and vision insurance - we are a health care company that takes care of our employees' health • 4 months parental leave
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