Inside Sales Representative - Retention

3 days ago

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Aura

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Aura is a mission driven digital security company dedicated to creating a safer internet.

Cybersecurity • Identity Theft Protection • Computer Software • Mobile

501 - 1000

Description

• Take inbound customer cancellation calls and retain them as an Aura customer • Make daily outbound calls to existing Aura customers with failed subscription payments • Ensure a high level of customer satisfaction through proactive support and active listening • Address customer concerns and provide solutions • Master evangelizing Aura's story and mission to customers • Consult with customers on best practices to better protect their online identity • Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs • Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

Requirements

• 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics • You love talking to people and are naturally engaging • You're self-motivated and know how to push yourself to achieve goals • You're a team player and know how to win within a team environment • You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Benefits

• Competitive pay • Generous health and wellness benefits • Retirement savings plans • Parental leave • Much more!