Automattic
We are passionate about making the web a better place. Fully distributed since 2005.
1001 - 5000
Technical Account Manager
March 27
🏡 Remote – New York
Automattic
We are passionate about making the web a better place. Fully distributed since 2005.
1001 - 5000
Description
• Work directly with news publishers to migrate sites to WordPress • Troubleshoot technical issues and drive best practices adoption • Collaborate with product engineers to refine offerings • Develop strong relationships to meet customer needs
Requirements
• Influencing customer outcomes • Analyzing customer health metrics • Collaborating with team members • Gauging customer engagement levels • Creating structure in ambiguous situations • Leading customer on-sites • Effective problem-solving and conflict resolution • Distilling goals into concrete next steps • Managing risks in high stakes situations • Working with WordPress or other web technologies • Bonus for software development experience
Benefits
• Fully-remote work environment • Open vacation policy • Global salary ranges by location • Access to a comprehensive benefits page • Commitment to diversity, equity, and inclusion initiatives
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