Account Manager (Seller Success)

August 27

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Back Market

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Keeping tech 📱 out of landfills and money in your wallet since 2014 🤑 Tech Reborn.

Vente de produits reconditionnés • Reprise de produits d'occasions • Service client aux petits soins • Marketplace • E-commerce

501 - 1000

💰 $510M Series E on 2022-01

Description

• Manage a portfolio of assigned seller accounts, and own Sales, Quality, Adoption and Satisfaction KPIs throughout seller journey • Gaining and maintaining subject-matter expertise on the refurbished devices industry and players, as well as the specific needs, pain points, and aims of your sellers • Creating, executing and iterating on strategic success plans customized to your sellers’ specific business needs and informed by measurable outcomes and objectives • Building relationships with key seller contacts to ensure high levels of adoption and satisfaction (think: ‘Always Be Helping;’ using a concerted communication strategy involving email, phone, video, text, social media, etc.) • Track seller performance and analyze trends using data and tools available in the Seller Portal, Salesforce, Tableau, etc. fluently • Gather seller feedback and identify opportunities and risks in the seller journey/experience, and collaborate with immediate management and teammates on possible solutions or necessary escalations • Work cross-functionally within Back Market to navigate critical milestones during the Seller Journey that require additional resources (intros to leadership, Product, technical support, etc.) • Conduct strategy calls, recurring business reviews, onsite visits/presentations tailored to seller use cases and business models

Requirements

• 4+ years of experience in an account management role overseeing a book of business and leading customers through change management, with a preference for experience specifically in marketplaces. • Previous experience in an e-Commerce company or fast-growing start up preferred • Experience in resale is a plus but not a requirement. • SQL and/or Tableau experience a plus, but readiness to learn and hone analytics skills a must • Proven project management experience with success in managing deadlines, customers, and schedules • Demonstrated ability to resolve issues and maintain strong client relationships • Proven success managing clients on a Sales, Success, Implementation or Support team • Demonstrated ability and experience delivering compelling presentations and/or business reviews onsite or via web-conferencing to leaders, clients and executives