Scaled Touch Customer Success Manager

August 7

Apply Now

Receive Emails with Similar Jobs

Canary Technologies

WebsiteLinkedInAll Job Openings

Canary Technologies is a leader in hospitality technology that provides hoteliers with simple and secure solutions.

PCI Compliance

11 - 50

Description

• Our Scaled CSM will be responsible for engaging with customers post-sale, driving user adoption and business value to help support high retention. • They will work with a large portfolio of customers to proactively drive engagement & adoption as well as act as the voice of their customers internally at Canary. • They can manage numerous customers at different stages of the customer lifecycle with ease. • A Scaled CSM must love and understand a product in-depth and educate customers on how it can benefit them.

Requirements

• Bachelor's Degree required • 3+ years experience supporting customers in customer success / account management / customer marketing at scale • Significant level of comfort interacting with a high volume of customers, over a variety of mediums (phone, email, webinars) • Strong writing skills and marketing experience would be a plus • Self-starter who has fresh ideas when it comes to growing customer engagement • You know how to listen to the customer and translate their business needs into a personalized consultation • Great prioritization skills and ability to execute on customer-facing activities • Ability to make changes on the fly and continuously improve our processes • Familiarity with Salesforce • Experience with Gainsight & Pendo /UX tech is a plus • Team player and customer advocate motivated by helping others succeed • Highly data-driven and intrigued by the challenge of delivering a customized yet repeatable experience to hundreds of customers • You're a go-getter who thrives in a fast-paced environment, embraces change and takes the initiative to get things done