Customer Success Manager

July 21

Apply Now

Receive Emails with Similar Jobs

KWI

WebsiteLinkedInAll Job Openings

KWI is the industry’s only true omnichannel platform for specialty retailers.

Cloud based Omni-Channel solutions • Merchandising • Planning • Replenishment • BI Analystics

51 - 200

💰 Venture Round on 2001-09

Description

• Responsible for the overall health of relationships with retail clients • Focus on developing, nurturing, and advocating for clients

Requirements

• Conduct regular ongoing meetings with retail clients to keep a pulse on business challenges and needs and make recommendations to help address those needs. • Partner with internal teams to ensure the company is delivering on client commitments. • Meet with clients in person on a regular basis. Includes leading the planning and execution of quarterly business reviews (QBRs) for, on-sites in person • Ownership of a named account list and responsible for developing strategic account plans for each. Primary team member accountable for client retention. • Work with cross functional client stakeholders including IT, Retail Ops, Digital, Finance and others to develop broad reaching relationships. • Ensure clients are maximizing KWI’s technology solutions and offerings; recognize gaps and drive usage or recommend solutions. • Identify opportunities for growth and expansion within customer base by understanding their business goals and anticipating their future needs. • Maintain a detailed understanding of KWI’s products and services; become a subject matter expert in not only our clients’ business but in how our solutions can support them. • Maintain a pulse on internal client projects and issues; work with internal Support teams to review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.

Benefits

• Full Medical, Dental and Vision • 4 weeks of PTO in your first year • Summer Fridays....all year round • Tuition Reimbursement • Discount from building café • 401(K) with a 50% company match (up to 6% of employee contribution) • Employee Referral Program • (1) Volunteer day each year